For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Novelty Place, 323 S Fernwood St, West Covina, CA 91791.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Website refers to NOVELTYPLACE.COM, accessible from www.noveltyplace.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
THREE-MONTH LIMITED WARRANTY
Our products are fully warranted against defects in materials and workmanship. If your products were damaged under non-intentive purpose conditions within 3 months. Please contact us immediately enclosing your order ID. And we will send you a free replacement right the way!
You are entitled to cancel Your Order within 24 HOURS without giving any reason for doing so and eligible for full refund. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: email@example.com
We will reimburse You no later than 7 days from the day on which We receive the order cancellation request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
ALL SALES ARE FINAL. We do not accept returns or exchanges unless the Products you purchased is/are defective, as determined in our sole and absolute discretion.
- Any returns accepted by us are subject to a twenty-five percent (25%) restocking fee.
- Shipping costs are non refundable and all return shipping costs are the responsibility of the buyer.
- Any returns accepted by us must be within thirty (30) days of the date of purchase, be unused, and be in an unopened new box.
- All returns are subject to inspection. Any Products, in our sole and absolute discretion, that shows evidence of use, installation, improper handling, improper packaging, or improper shipping will not be considered for exchange, refund, and may void its warranty.
- NOTWITHSTANDING THE FOREGOING, WE WILL NOT CANCEL OR ACCEPT RETURNS, REFUNDS, OR EXCHANGE “CUSTOMIZED PRODUCTS”. Customized products refer to any Products that is/are not in stock with the Company.
CONDITIONS OF RETURNS
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
323 S Fernwood St
West Covina, CA 91791
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.